Monday, August 11, 2014

Macau & Guangzhou: Facilities Management at the Venetian

     Greetings, everyone, and welcome to the next part of my China Study Abroad series!  The next few blogs will be based upon our class trip to Macau and Guangzhou to look at some of the most recent urban development projects in mainland China.

     To start off the trip, we toured the Venetian Macao (shown left), a casino and hotel built in 2007 and based upon the Italian renaissance style of architecture commonly associated with cities like Venice.  While it is modeled after its sister hotel, the Venetian Las Vegas, the Venetian Macao is considerably larger; standing at 980,000 m2, the Venetian is the largest casino and seventh-largest building in the world. [1]

     Naturally, it takes a lot of back-of-the-house work to make this place run smoothly, and our class was privileged to get a behind-the-scenes tour of this massive complex.  We went through the luggage sorting center, the kitchens, uniform storage, and the huge mechanical spaces just to name a few of the areas we went through.  I was most impressed by the practices of how the facilities were run, especially considering I spent last summer as an intern in the Facilities Management Office for Penn State’s Office of Physical Plant (the construction and maintenance division of Penn State’s staff).  For this blog, I’ll be talking about how similar these practices are to the practices on a construction site. 

     Firstly, take the luggage sorting center.  This is where visitors’ baggage goes after they drop it off to be put on trolleys and sent to their rooms.  Like at a construction site, this requires planning and coordination to make sure the process runs smoothly.  For example, I found pinned up on the wall the Action Plan for monitoring the system (shown below) similar to a Schedule of Activities for construction work. 



There was even a chart showing the average completion times, lead time and complaints for month and year (shown below) similar to the project time tracker and safety record.




     The second place I noticed similarities was the kitchen.  For both construction and cooking, teamwork is essential.  Both site workers and cooks, like the ones shown at right, need to work together to deliver quality goods.  Furthermore, cooks need to follow recipes, like the one at left, in order to create what the customer wants, just like how construction workers need to follow blueprints to make the building the client                                                             wants. 



     Lastly, there’s th- BACON!!!



Sorry, I got distracted for a bit.  Where was I… ah, yes, of course.  Lastly, there’s the Uniform Storage area.  In the Venetian, there is a strict dress code for dealers working in the casino pits, as shown on the poster at right.  Similarly, construction workers have to follow dress codes for things like safety vests and hard hats, albeit these codes are for safety, not public appearance.  Another similarity is that both casino attendants and construction laborers often store their uniforms in on-site facilities.  However, the facilities at the Venetian (shown below) are certainly much bigger and better maintained than the facilities at a construction job site.








     So that’s my take on the tour of the Venetian.  Later I’ll be talking about the tour through the historic areas of Macau and some of the sites there.  Until then, thanks for reading and I hope to see you back again.



Source:

  1. Las Vegas Sands Corp. Press Release for August 27, 2007.  “The Venetian Macao, Asia’s First Las Vegas-Style Integrated Mega-Resort, Opens Its Doors to the World.”  Retrieved August 11, 2014.  http://phx.corporate-ir.net/phoenix.zhtml?c=185629&p=irol-newsArticle&ID=1045227&highlight=

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